[All prices are quoted in Singapore dollars]

Payment

We provide 3 simple and secure ways to make payment.

(1) DBS PayLah! or Mobile Payment ("PayNow") [Singapore only]

Easy. Just direct payment to 9389 9896.

(2) Internet Banking Transfer

Just direct payment to POSB Savings account 421-01094-3. Once transfer is made, email the transaction reference via our Contact page or directly to woof@gingerandbear.com.sg, and your order will be processed as soon as we receive payment. Simple!

(3) Paypal

Just click on PayPal Express at CheckOut!

(4) Major Credit Cards

Available at checkout!

(all charges are quoted in Singapore dollars) 

Size and fit

Like humans, dogs come in all shapes and sizes.

Here is a guide to measurements of some of our products.

* Found Harness and Adjustable Leashes

* Woof collars and leashes 

* Sizing of Dog Tees 

Order processing

We aim to process your orders within 3 working days. However there might be occasions this may vary. You will be informed once orders are processed or if item is out of stock.

Shipping

FOR SINGAPORE ORDERS

For a limited time, shipping is free for Singapore orders above $200!

Shipping is flat rate of $6 via registered Singpost. Please be aware this option may require a visit to the post office, should the first delivery be unsuccessful.

Shipping rate of $13 applies for next day door to door delivery. Please allow 3 days order processing above the delivery time.

Occasionally, we offer arranged collection at specific locations and times, and these come without delivery charges. Check options upon checkout.

on weekends. 

FOR INTERNATIONAL ORDERS

We ship overseas using Singapore Post via Registered Mail.

Delivery time varies depending on destination and time of the year. Delivery to a foreign country typically takes 6 to 10 working days, after which delivery time depends on your local postal services.

Registered Mail includes a tracking number with which you can track the parcel via http://www.singpost.com/track-items 

Import taxes are solely the responsibility of the buyer. Ginger and Bear should not be responsibility for any import taxes or additional charges arising from your purchase.

If you have queries over the shipping outside Singapore, please contact us at gingerandbear@gmail.com before making the order. We'll do our best to work out the most cost-efficient mode of shipping. Please kindly note shipping related to items such as glass bowls, beds, tee-pees and chill pads will be relatively costly due to its weight and volume. Before making the order, please do contact us for a shipping quote. [woof@gingerandbear.com.sg]

(all charges are quoted in Singapore dollars)

Exchanges

We are confident you or your furry family member would be happy with our merchandise and service. We work hard to ensure the quality or the merchandise we present here. If for some reason you are not, we'd be happy for an exchange.

Merchandise however should be in original packing and re-sellable condition, unused and undamaged.  Exchanges should be made within 14 days from date of delivery and please allow 14 days for processing exchanges. Customers are responsible for charges that arise due to exchanges. Faulty items due to production/manufacturing will either be replaced or refunded as appropriate to the circumstances. Just email us at woof@gingerandbear.com.sg with the order number and relevant details.

We reserve the right to deny any exchanges that do not meet exchange policy.