[All prices are quoted in Singapore dollars]
We love Sales! But before checking out, please be sure to measure your pet and check for sizing. Sizes of sale items may be limited. Kindly note, sale items are not exchangeable, refundable or returnable. Need any help, please don't hesitate to contact us at woof [at] gingerandbear.com.sg
We provide the following simple and secure ways to make payment.
(1) Major Credit Cards
Secure payment available at checkout!
(2) Mobile Payment ("PayNow")
Direct payment to UEN 53253892K (Account name: Dendrobiinae). (only available for Singapore orders.)
(3) Bank Transfer
Direct payment to OCBC account 601884380001. Your order will be processed as soon as we receive payment.
(4) Interest-free Instalment by Atome
Use your VISA or Master card for 3 interest-free Instalments. (only available for Singapore orders)
Size and fit
Like humans, dogs come in all shapes and sizes.
Here is a guide to measurements of some of our products.
* Found Harness and Adjustable Leashes
* Woof collars and leashes
* Sizing of Dog Tees
We aim to process your orders within 3 working days. However there might be occasions this may vary. We will reach out once orders are processed or if item is out of stock.
FOR SINGAPORE ORDERS
3-day courier door-to-door delivery is available for a rate of $8, or free for orders above $99.
Next day courier door-to-door delivery is available for a rate depending on distance. (please allow 3 days for order to be processed before delivery)
Self collection is available at no cost at our warehouse/office in Kallang. Just select 'Self collection' checkout. Then we'll be in touch with meet up details! Or you may simply make an appointment for pick up here!
FOR INTERNATIONAL ORDERS
We ship overseas using DHL Express and UPS. Because we believe getting the package to you safely and promptly is as important as curating the best product for you and your pet. With DHL Express and UPS, your package is fully trackable.
Delivery time varies depending on destination and time of the year. An email with tracking information will be forwarded once package has been shipped.
Import taxes are solely the responsibility of the buyer. Ginger and Bear should not be responsibility for any import taxes or additional charges arising from your purchase. If you are concerned about the amount of custom tax in your country, kindly inquire with your local authorities before placing the order.
If you have queries over the shipping outside Singapore, please contact us at woof [at] gingerandbear.com.sg before making the order. Kindly note shipping items such as glass bowls, beds, tee-pees and chill pads will be relatively costly due to its weight and volume. Before making the order, please contact us for a shipping quote, woof [at] gingerandbear.com.sg
We work hard to ensure the quality of the merchandise we present here. We are confident you or your furry family member would be happy with our merchandise and service. If for some reason you are not, we'd be happy for an exchange.
Merchandise should be in original packing and re-sellable condition, unused and undamaged. Exchanges should be made within 14 days from date of delivery and please allow 14 days for processing exchanges. Customers are responsible for charges that arise due to exchanges (such as delivery / shipping). Faulty items due to production/manufacturing will either be replaced or refunded as appropriate to the circumstances. Email us at woof [at] gingerandbear.com.sg with the order number and relevant details.
We reserve the right to deny any exchanges that do not meet exchange policy. We apologize we are not poised to process refunds at this moment in time.