We are confident you or your furry family member would be happy with our merchandise and service. We work hard to ensure the quality or the merchandise we present here. If for some reason you are not, we'd be happy for an exchange.
Merchandise should be in original packing and re-sellable condition, unused and undamaged. Exchanges should be made within 14 days from date of delivery and please allow 14 days for processing exchanges. Customers are responsible for charges that arise due to exchanges (such as delivery / shipping). Faulty items due to production/manufacturing will either be replaced or refunded as appropriate to the circumstances. Email us at woof [at] gingerandbear.com.sg with the order number and relevant details.
We reserve the right to deny any exchanges that do not meet exchange policy.